Cancellation and termination

10. Term and termination

The rental agreement runs for an indefinite period. Either side can terminate it in the app with 28 days’ notice to the end of the month.

14. Withdrawal

Different withdrawal rules apply to the brokerage by Sostivo and to the rental agreement, see cancellation. Both sides find their respective notice there.

21. Short-term parking

Spaces with an hourly or daily price can be booked immediately. The total price shown includes the host’s parking fee and Sostivo’s booking fee (12 %, at least €0.79 and at most €2.29 per booking). With the button “Book with payment” the rental agreement for the period is concluded with the host. Extending is a new booking directly afterwards, provided the space is free.

If the host has set a space to “Bookings only after my confirmation”, the booking is a binding offer by the driver; the amount is only reserved on the card. The rental agreement is concluded when the host accepts, and only then is the amount charged. If the host declines or does not answer by the deadline shown (at most 24 hours, no later than 1 hour before the start), the request expires and the reservation is released. Until the host accepts, the driver can withdraw the request free of charge.

If the driver cancels before the start, the parking fee is refunded, the booking fee is not. If the host cancels, everything is refunded. The driver sees the key box code from 30 minutes before the start until the end. The host can block times and pause listings; bookings already paid for are not affected.